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Be Musix Support Desk

Submit a support ticket and we’ll route it to the right team.

For claims, takedowns, channel requests, artwork updates and platform issues — for artists, record labels and bands releasing with Be Musix. Pick a category and your ticket goes straight to the correct internal team.

Open a ticket WhatsApp support
  • 24–48h review
  • Ticket ID by email
  • Secure file uploads
  • One ticket per issue

Open a support ticket

Fill the required fields below. Extra fields appear based on the request type you choose. Not sure which one? See what each request needs.

Use the email and exact label name registered with your Be Musix account — tickets from unregistered emails or non-matching label names can’t be submitted.

Account information
Request category

Submit once — your Ticket ID is emailed to you right away. The form sends only one submission per page load, so please don’t open duplicate tickets for the same issue.

Request types

What each request needs.

Have these details ready before you open a ticket — complete requests are routed and resolved faster.

RequiredOptional

YouTube OAC Request

Merge your artist channel and Topic channel into one Official Artist Channel.

  • UPC list
  • YouTube channel URL
  • Topic channel URL

YouTube Claim Release

Release a Content ID claim placed on a YouTube video.

  • UPC
  • ISRC
  • YouTube URL
  • Claim screenshot

YouTube Manual Claim

Ask us to claim a YouTube video that uses your music.

  • UPC
  • ISRC
  • YouTube URL

YouTube Takedown

Request removal of a YouTube video that infringes your release.

  • UPC
  • ISRC
  • YouTube URL
  • Supporting document

Facebook Whitelist

Whitelist a Facebook page or profile so its videos aren’t claimed.

  • Facebook URL

Facebook Claim Release

Release a claim placed on Facebook or Instagram content.

  • UPC
  • ISRC
  • Facebook URL
  • Claim screenshot

Artwork/Cover Update

Replace the cover art on a live release.

  • UPC
  • New cover image

TikTok Manual Claim

Claim TikTok videos that use your sound.

  • UPC
  • ISRC
  • TikTok URL
  • Time range

TikTok Fake Sound Removal

Remove a sound on TikTok that was distributed without your rights.

  • UPC
  • ISRC
  • TikTok URL
  • Supporting document

Takedown from DSPs

Remove a song from all stores. Invalid reasons may incur a $10 fee per song.

  • UPC
  • Reason for takedown

Others / General Inquiry

Anything else — metadata, account access or general questions.

  • Subject
  • Description
FAQ

Support questions, answered.

Quick answers about response times, eligibility, uploads and takedowns.

How long does Be Musix support take to reply?

Most tickets are reviewed within 24–48 hours. Your Ticket ID is emailed to your registered email address as soon as you submit the form.

Why can’t I submit a support ticket?

Tickets can only be submitted with the email registered to your Be Musix account, and the Label Name must exactly match a label registered to that email. If you are not a client yet or your details changed, email [email protected] or message us on WhatsApp.

Which request type should I choose?

Choose the category that matches your issue — YouTube, Facebook, TikTok, artwork or takedown — so your ticket reaches the right team immediately. Use Others / General Inquiry for anything else.

What files can I upload with a ticket?

Claim screenshots and cover images can be JPG, PNG or WEBP up to 10 MB. Supporting documents can be PDF, DOC or DOCX up to 12 MB.

Is there a fee to take a song down from all stores?

Takedown requests need a clear, valid reason. Invalid reasons may incur a $10 fee per song.

Can I open more than one ticket for the same issue?

Please don’t — duplicate tickets slow down resolution. Use one ticket per issue, and for urgent follow-up message us on WhatsApp with your Ticket ID.